In the software development process, the software development team uses several tools for improving the quality and efficiency of the products and for maximizing productivity and timely delivery. Some of these tools include Requirements Management tools, Test Management tools, Issue Management tools, Risk Management tools, Release Management tools, Document Management tools, and IT Project Management tools. Hence, one of the daunting tasks faced by both local and global organizations is with...

Today’s enterprises though globally present face a highly competitive business climate wherein the role of technology effects their success. Though these enterprises are technologically sound need to survive through an aggressive competitive environment with high levels of customer satisfaction. Any failure on the enterprise's critical server, an employee’s laptop or mobile device significantly impacts employee productivity and the enterprise's bottom line. The enterprises thus need to ma...

Wikipedia defines traceability matrix as “a document, usually in the form of a table that correlates any two baselined documents that require a many-to-many relationship to determine the completeness of the relationship.” Also known as Requirements Traceability Matrix or RTM it is a kind of a map that helps to locate information easily. In short, with a traceability matrix, the software development team can assure themselves that each and every approved requirement has been addressed prop...

A requirement traceability matrix is the mapping of requirements for test cases. There are two key aspects of traceability, backward and forward. Hence, it is crucial to know whether all the requirements that are mentioned in the requirement document has a got a corresponding test case. Furthermore, it is also crucial to know which requirement a certain test case has been written for.

However, the purpose of the requirements traceability matrix can be listed as the following:

* To ma...

Today's business enterprises face everyday challenges of staying ahead in the face of cut-throat competition. In order to do so, it is foremost important for today’s businesses to provide stellar customer service by optimizing the help desk environment and providing for an efficient, cost effective, web based customer focused support. Wikipedia defines help desk as an information and assistance resource for troubleshooting problems with products. With technology involved, help desk support ...

Since certain standards have been recently set up for multi tenant application delivery to ensure isolation amongst consumers, there are certain questions that have come up concerning the appropriateness of any SaaS model for crucial mission applications. As an outcome, some consumers still select an isolated on-premise application to assure complete isolation. This is a common concern for majority of innovations coming to mainstream, as they face their own immaturity until they are proven o...