In the software development process, the software development team uses several tools for improving the quality and efficiency of the products and for maximizing productivity and timely delivery. Some of these tools include Requirements Management tools, Test Management tools, Issue Management tools, Risk Management tools, Release Management tools, Document Management tools, and IT Project Management tools. Hence, one of the daunting tasks faced by both local and global organizations is with...

Today’s enterprises though globally present face a highly competitive business climate wherein the role of technology effects their success. Though these enterprises are technologically sound need to survive through an aggressive competitive environment with high levels of customer satisfaction. Any failure on the enterprise's critical server, an employee’s laptop or mobile device significantly impacts employee productivity and the enterprise's bottom line. The enterprises thus need to ma...

Wikipedia defines traceability matrix as “a document, usually in the form of a table that correlates any two baselined documents that require a many-to-many relationship to determine the completeness of the relationship.” Also known as Requirements Traceability Matrix or RTM it is a kind of a map that helps to locate information easily. In short, with a traceability matrix, the software development team can assure themselves that each and every approved requirement has been addressed prop...

A requirement traceability matrix is the mapping of requirements for test cases. There are two key aspects of traceability, backward and forward. Hence, it is crucial to know whether all the requirements that are mentioned in the requirement document has a got a corresponding test case. Furthermore, it is also crucial to know which requirement a certain test case has been written for.

However, the purpose of the requirements traceability matrix can be listed as the following:

* To ma...

Today's business enterprises face everyday challenges of staying ahead in the face of cut-throat competition. In order to do so, it is foremost important for today’s businesses to provide stellar customer service by optimizing the help desk environment and providing for an efficient, cost effective, web based customer focused support. Wikipedia defines help desk as an information and assistance resource for troubleshooting problems with products. With technology involved, help desk support ...

With a large number of business services being managed by Information Technology these days, organizations are investing in Information Technology solutions to achieve maximum customer satisfaction. Providing better visibility into IT operations and functional services, IT Service Management (ITSM) is a methodology that has a straight forward approach towards the roles and responsibilities of people taking care of IT service operations. 

In any service organization, the implementation of IT...

The software change management process is essential for every IT company. For progressive IT companies, software helps to automate a wide selection of business procedures. Any change that is made to the software is going to bring changes in the entire business process. For example, the manner in which an insurance company provides quotes for life insurance policies is efficiently encoded in the quote engine. Any involuntary changes to this quote might result in an unplanned modification to t...

SDLC, known as software development life cycle is a structure or system of defining tasks performed at every step in the software development process. The structure is followed by a dedicated development team within an software or IT enterprise. It comprises of a detailed plan that describes the way to develop, retain and substitute certain software. The life cycle delineates the methods for enhancing the software quality and total development procedure.

Elements In The SDLC Procedure

S...

Release Management is as important as any of the ITIL processes that normally take place in the IT Lifecycle of an enterprise. The importance of a sound Release Management plan is quite obvious if we look at the challenges that organizations are facing when deploying or upgrading applications, hardware components. The key objective is to protect the live environment whilst enabling changes and enhancements to be implemented in a controlled manner, in order to minimize the risk of business pr...

Enterprises and its respective groups working on software delivery know that their efficiency level can rise up when tools used are collaborating together. The focus is maintained on traceability and responsibilities across the processes which helps to avoid any kind of manual overload. In the recent past, these tools have witnessed an evolution from point oriented tools , resolving selected narrow requirements in the software delivery lifecycle.

OSLC Integration defined
The OSLC Integration i...

According to the software engineering literature both project and requirement management activities are essential for attaining a high quality software system. Owing to the increased pace of globalization in software development deriving numerous benefits to the software at times results in multiple issues. These issues might take place for monitoring the requirements in global software development projects that comprises of:

* Issues that involve frequently improving the requirements

*...

In the recent past there has been numerous approaches towards software engineering. Back in the early 70’s and 80’s the software uses were proliferated and the programming languages too developed from assembly, to procedural and objective based languages software development experts were aimed at ways to enhance the reliability and quality of their products. The outcome of this initiative was the advent of Software Development Life Cycle(SDLC).

Today eminent companies and military organiz...

Application Lifecycle Management is also known as ALM and is referred to as the capacity of organizing, collating together and managing the various phases of the software delivery procedure. It is observed that ALM is essential for development to execution of any project and includes a suite of tools and processes that take into account design, definition, testing, development, deployment and management. Hence, ALM tools are established keeping in mind the business as well as the IT perspect...

The highly technological business world has brought in a number of challenges for the IT organizations and service providers. In their attempt to meet the demands of the customers which ranges from delivering quality IT services in accordance with business goals, to enhanced and efficient service, good return on investment and synchronizing between people process and technology, IT management has seen a serious drift from the techno-centric one to a service oriented one.

However, in face of...

Customer demands and scientific inventions have led to the technological innovations which helped organizations expand to wider geographical regions. To meet the aggressive competition prevalent in the globalize environment, the organizations need to be constantly upgrading on their products, services and applications or deploying new ones. Further these applications or software which is compliant to the IT governance and practices are also bound by a life cycle.

ALM or Application Lifec...

The software development process entails the use of different vendor tools. Hence you need an integrated ITservice management platform that can accommodate different ALM tools and support the critical development process. The platform is responsible for managing service request lifecycles and informing the customers regarding the progress of their requests through efficient service request management processes. It has to provide optimum incident management solutions to ensure that normal ope...

Since certain standards have been recently set up for multi tenant application delivery to ensure isolation amongst consumers, there are certain questions that have come up concerning the appropriateness of any SaaS model for crucial mission applications. As an outcome, some consumers still select an isolated on-premise application to assure complete isolation. This is a common concern for majority of innovations coming to mainstream, as they face their own immaturity until they are proven o...

Over the past few years, service desks were only assigned to respond and record to user issues that took place in the environment. Today service desk analysts have become more proficient in handling this task. At the same time, the role and scope of the IT service desk has expanded in order to assist a wide range of IT management practices and IT companies need to match their solution to these evolved needs. The modern day service desk operates at the front office of IT and orchestrator of m...

Requirement management has been an essential aspect of the software industry. Today it has been acknowledged as a crucial element of software project success as businesses depend more on software for carrying on critical mission functions.

It is a fact rework is accountable for more than 40 percent of a forward thinking company’s total expenditure – Money and time that enterprises cannot afford in this highly competitive market. Majority of this rework initiative concentrates on correct...

Many organizations use a number of lifecycle tools that need to share data, resources and assets. And while the existing integration methods are usually based on proprietary point-to-point APIs. With Open Services for Lifecycle Collaboration (OSLC) there is eaiser and more effective integrations between the many tools that software and product developers use.  OSLC  offers a set of rules as to how software development tools present and share their information with other tools.  A well defined...

Whether you are a small business or a large enterprise, your objective is to provide maximum customer satisfaction and boost revenues. Stagnation in business means death. So you need to keep innovating in order to hold the customers’ interest with the delivery of new products and better services or facilities. Any business that fails to reflect innovation and creativity cannot become the customers’ favorite because customers expect reliable relationships.

Considering the above factor...

The Software Engineering field is relatively new. However, in this less time advanced and scientific approaches for software development have been overwhelming. The use of software proliferated back in the late 70’s and sometime in early 80’s. At the same time, programming languages too evolved from assembly languages to advanced level, methodical and object oriented languages. This led software development professionals and experts in universities and industry look for ways and means to...