Technological evolutions over the years have changed the way enterprises conduct business operations. The widespread use of the internet today has led most of the enterprises to move towards e-commerce and online markets to offer their products and services. Though offered with the help of technology it still can bring about issues which are either technology related or product related.

The large conglomerates have their IT professionals who with their expertise reach out to help the custom...

Most of us plan as we want to know when the tasks are completed. The best way to understand when a task is truly over is by ensuring that the plan is completely incorporated with the project execution and is forever upgraded. The elements included in this plan comprises of the organization functions and the individuals that have deliverables and roles in the project that comprises tests, development and the ones who define the needs. Furthermore, people also keep a track of workloads to have ...

With a large number of business services being managed by Information Technology these days, organizations are investing in Information Technology solutions to achieve maximum customer satisfaction. Providing better visibility into IT operations and functional services, IT Service Management (ITSM) is a methodology that has a straight forward approach towards the roles and responsibilities of people taking care of IT service operations. 

In any service organization, the implementation of IT...

An IT Help Desk is a resource that is designed for the IT users to contact when they are faced with concerns with their IT services. Help Desks generally has a multi-tiered trouble shooting approach by having their own team of personnel and vast technical knowledge available. The deployment of multi-tiered assistance varies within the organizations. In an organization it might be one person who has all the know-how. Likewise, in another organization it could be a group of people who conduct ...

The software change management process is essential for every IT company. For progressive IT companies, software helps to automate a wide selection of business procedures. Any change that is made to the software is going to bring changes in the entire business process. For example, the manner in which an insurance company provides quotes for life insurance policies is efficiently encoded in the quote engine. Any involuntary changes to this quote might result in an unplanned modification to t...

The aggressiveness competitive business environment has given rise to expansion of business and globalization. Further with increase in customer base, enterprises are also challenged to meet in the demands of a variety of customers. Enterprises thus make use of the innovations in technology for a continuous upgrading of IT infrastructure. However, with major investments in IT, enterprises also face further challenges.

These include the ability to deliver quality IT services aligned to busin...

Enterprises and its respective groups working on software delivery know that their efficiency level can rise up when tools used are collaborating together. The focus is maintained on traceability and responsibilities across the processes which helps to avoid any kind of manual overload. In the recent past, these tools have witnessed an evolution from point oriented tools , resolving selected narrow requirements in the software delivery lifecycle.

OSLC Integration defined
The OSLC Integration i...

The complete lifecycle of a product from initiation to disposition is referred to as software development lifecycle (SDLC). SDLC details the whole process that the product undergoes while being developed. The different phases of SDLC are initiation, system concept development, planning, requirements management, design, development, integration & testing, implementation, operations & maintenance and disposition. Each phase has its own significance as it plays an important role in software dev...

Whether you are a small business or a large enterprise, your objective is to provide maximum customer satisfaction and boost revenues. Stagnation in business means death. So you need to keep innovating in order to hold the customers’ interest with the delivery of new products and better services or facilities. Any business that fails to reflect innovation and creativity cannot become the customers’ favorite because customers expect reliable relationships.

Considering the above factor...